Integration capabilities

What we can connect Salesforce to - and how sure we are.

This is a capability register, not a product catalogue. Each entry states whether we have delivered the pattern before or whether we would be designing it for you, because those are very different things to buy.

How we approach integrations →

Slack

Salesforce · Communication

Delivery type: Custom integration capability
Availability: Project based
Evidence: Design and delivery capability. No delivered reference is on file for this system.

Synairo can design Salesforce and Slack notification or approval workflows around the client's process and security model.

Designed and implemented for a specific client environment after discovery; this is not a prebuilt connector.

Capability examples

Notification workflows based on agreed Salesforce events
Approval interactions where supported by the selected Slack application design
Operational alerts and summaries scoped during discovery

Interfaces: Slack APIs or webhooks, selected per project
Authentication: OAuth or app credentials, selected per project
Direction: Defined per project

Jira

Atlassian · Project Management

Delivery type: Custom integration capability
Availability: Project based
Evidence: Design and delivery capability. No delivered reference is on file for this system.

Synairo can design Salesforce and Jira workflows for issue creation, status hand-offs, and field mapping where the business process requires them.

Designed and implemented for a specific client environment after discovery; this is not a prebuilt connector.

Capability examples

Issue creation from agreed Salesforce events
Status and field mappings defined during discovery
Exception routing designed for the client workflow

Interfaces: Atlassian APIs or webhooks, selected per project
Authentication: OAuth or service credentials, selected per project
Direction: Defined per project

SAP

SAP · ERP System

Delivery type: Delivered pattern
Availability: Historical delivery
Evidence: Delivered by a named engineer on the team; evidence recorded in our team registry.

Synairo has team-level delivery experience with Salesforce and SAP/ERP integrations. Each implementation depends on the customer's SAP product, interfaces, and operating model.

Historical team delivery experience; no standardized or generally available connector is claimed.

Capability examples

Salesforce-to-ERP data-flow design
Mapping, orchestration, and operational error-handling patterns
MuleSoft-based delivery where it fits the customer landscape

Interfaces: SAP interfaces selected for the customer system and version
Authentication: Selected after security and landscape discovery
Direction: Defined per project

Microsoft 365

Microsoft · Productivity Suite

Delivery type: Custom integration capability
Availability: Project based
Evidence: Design and delivery capability. No delivered reference is on file for this system.

Synairo can design Salesforce integrations with selected Microsoft 365 services after confirming the tenant, licensing, data, and security requirements.

Designed and implemented for a specific client environment after discovery; this is not a prebuilt connector.

Capability examples

Document or collaboration workflows scoped to the selected service
Salesforce event notifications where the target service supports them
Data mappings and access controls defined during discovery

Interfaces: Microsoft APIs selected per service and project
Authentication: Microsoft identity configuration selected per project
Direction: Defined per project

Oracle

Oracle · ERP System

Delivery type: Custom integration capability
Availability: Project based
Evidence: Design and delivery capability. No delivered reference is on file for this system.

Synairo can design Salesforce and Oracle integration work after identifying the Oracle product, supported interfaces, and required business flows.

Designed and implemented for a specific client environment after discovery; this is not a prebuilt connector.

Capability examples

Finance, order, or master-data flows scoped during discovery
Mapping and conflict-handling rules designed for the engagement
Operational monitoring requirements included in the solution design

Interfaces: Supported Oracle interfaces selected per product and version
Authentication: Selected after security and platform discovery
Direction: Defined per project

Workday

Workday · HR Platform

Delivery type: Custom integration capability
Availability: Project based
Evidence: Design and delivery capability. No delivered reference is on file for this system.

Synairo can assess and design Salesforce and Workday data flows for a defined HR or identity use case; no prebuilt connector is represented here.

Designed and implemented for a specific client environment after discovery; this is not a prebuilt connector.

Capability examples

Workforce or organization data mappings defined during discovery
Provisioning-related workflows subject to identity and security review
Schedule and error-handling behavior designed per engagement

Interfaces: Supported Workday interfaces selected per tenant and use case
Authentication: Selected after tenant and security discovery
Direction: Defined per project

How any of these actually get built

The system on either end changes; the controls do not. These are design practices we apply, and the implemented controls and operating responsibilities are agreed in the project scope.

Reference architecture · bidirectional interface

Salesforce
System of record for
Opportunity, Quote, Account relationship
Writes an outbound event on state change
Integration layer
Owns
Mapping, sequencing, retry state
Deduplicates on a stable business key
ERP
System of record for
Order, Invoice, Pricing, Stock
Returns an acknowledgement with its own identifier

Ownership: Each field has one writing system and one direction. Conflicts resolve to the matrix, not to whoever wrote last.
Idempotency: A stable business key plus deduplication means a redelivered message is a no-op rather than a duplicate order.
Retry & dead-letter: Transient failures back off and retry. Anything unprocessable lands in a queue a human can see and replay.
Reconciliation: A scheduled comparison detects divergence between the two systems instead of assuming the interface held.

Generic reference architecture. The actual interfaces, ownership matrix, and operating responsibilities are defined per engagement during discovery.

Planning an integration?

Tell us which systems, which direction the data has to move, and what happens today when it fails. We will assess the fit and say what the work actually is.

Talk to an engineer