Service

Salesforce ERP integration

If you are asking whether Synairo can help with Salesforce ERP integration, the answer is yes when the work is discovery, architecture, remediation, or implementation for your specific landscape. This page is about engaging us. For pattern-level architecture (Platform Events, CDC, canonical models, idempotency), read the engineering note linked below; it is intentionally separate so we do not duplicate the same article as a sales page.

When teams engage us

A live Salesforce-to-ERP interface duplicates orders, drops messages, or fails quietly on retry
You are planning a new ERP or CRM boundary and need a system-of-record map before interfaces are built
Middleware or MuleSoft flows exist but nobody can explain failure recovery or who owns the error queue
An integration partner left and the documentation, credentials, and replay path are incomplete
You need a second opinion on an in-flight design before it reaches production volume

Engagement shape

How we typically start: We read what you have: middleware flows, Salesforce integration metadata, logs, and a sample of failed messages. Scope and access are agreed before we touch production. Duration and commercial model follow discovery; we do not publish a fixed timeline.
What we need from you: Named business owners for Salesforce and ERP sides, read access to relevant orgs and integration runtime, and someone who can answer what should happen when the same invoice arrives twice.

The work

Discovery workshops on systems, volumes, ownership, and existing interfaces
Architecture and interface design: REST, Platform Events, CDC, middleware, or MuleSoft where it fits
Remediation of failing paths: idempotency keys, retry policy, dead-letter queues, replay tooling
Implementation and test harnesses for happy path and failure path behaviour
Reconciliation design and operational dashboards your team can run after handover

Deliverables

System-of-record and direction-of-change matrix
Interface specifications with failure, retry, and replay behaviour
Remediation backlog with severity when reviewing an existing estate
Runbook outline: alerts, on-call ownership, and first-response steps
Handover session with your internal or partner team

Where we stop

We are two senior engineers. Large programmes that need a full delivery factory may need additional capacity from your side or partners; we will say so early.

The decisions this work exists to get right

Commercial vs informational intent: The linked ERP patterns article explains mechanisms. This engagement applies them to your systems, constraints, and operating model.
Delivered experience vs capability: Our team has delivered Salesforce-to-SAP and broader ERP work with MuleSoft where the customer landscape required it. Each ERP product, version, and interface set is validated in discovery; we do not imply a shrink-wrapped connector.
Production readiness means operability: Shipping an interface without replay, reconciliation, and named ownership is a demo. We treat monitoring and failure recovery as part of delivery, not a follow-on ticket.

Reference architecture · bidirectional interface

Salesforce
System of record for
Opportunity, Quote, Account relationship
Writes an outbound event on state change
Integration layer
Owns
Mapping, sequencing, retry state
Deduplicates on a stable business key
ERP
System of record for
Order, Invoice, Pricing, Stock
Returns an acknowledgement with its own identifier

Ownership: Each field has one writing system and one direction. Conflicts resolve to the matrix, not to whoever wrote last.
Idempotency: A stable business key plus deduplication means a redelivered message is a no-op rather than a duplicate order.
Retry & dead-letter: Transient failures back off and retry. Anything unprocessable lands in a queue a human can see and replay.
Reconciliation: A scheduled comparison detects divergence between the two systems instead of assuming the interface held.

Generic reference architecture. The actual interfaces, ownership matrix, and operating responsibilities are defined per engagement during discovery.

Questions we get asked

Answers are here in the page rather than hidden behind a script - open or closed, the text is the same.

Is this the same as your ERP integration patterns article?

No. The article is informational architecture guidance. This service is hiring Synairo to design, fix, review, or build interfaces for your landscape.

Do you only work with MuleSoft?

No. We use MuleSoft when it is already in the estate or when orchestration genuinely fits. Direct REST, Platform Events, CDC, and other middleware are in scope when they match the recovery and volume requirements.

Working on something like this?

Tell us the systems and the constraint. You will get an engineer's answer, not a capability deck.

Talk to an engineer